Cashier Cruelly Treated by an Irate Customer

Irate customer of a canteen in Manila, John Paul Encinas, is shown here pointing a finger at Marjorie Reynaldo, cashier of the canteen.  Prior to this pointing, he forcefully slammed the counter table with his hand while angrily saying something.

Canteen customer John Paul Encinas threw water at cashier Marjorie Reynaldo.

Canteen customer John Paul Encinas reached out and grabbed cashier Marjorie Reynaldo.  

Canteen customer John Paul Encinas pulled cashier Marjorie Reynaldo so hard that she slammed her shoulder  at the edge of the counter table.

Canteen customer John Paul Encinas hurled a bottle filled with mineral water  to cashier Marjorie Reynaldo,

Canteen customer John Paul Encinas went behind the counter table and forcefully tried to feed cashier Marjorie Reynaldo with money.

This time, NO!  The customer isn't right!  I was watching GMA 7's late night news on TV a few minutes ago when I caught this report about a canteen cashier callously treated by an angry customer.

For a moment, I thought we were in the Stone Age where human interaction, let alone social conduct, was executed through the use of clubs and fists.   Among many other characteristics which makes humans above all other species of animals is its ability to practice physical restraint.  When this trait is missing, humanity as we know it would not have existed. 

How would you feel if water is thrown at you? How about if you were pulled so hard that your shoulder bone banged against the edge of a counter table?  Would you be able to take an unopened bottle of mineral water hurled at you?  What about forced fed with paper money?  Imagine all of these inhuman acts done to you with loud expletives for background score.  Such horrendous acts were done to Marjorie Reynaldo, a lowly canteen cashier!

The irate customer, John Paul Encinas, owner of a laundry shop near the canteen, was caught on the closed circuit TV (CCTV), and like a buffoon exerted his "manly" strength over a teeny tiny girl.  The report said that Encinas was vexed by the cashier's tone in asking for the payment for the food he ate.  Encinas had no money with him when he ate at the canteen.  So, he has to get money from his car.  The exchange of words between the two caused Encinas' rage when he went back roughly an hour after.

Here, watch the video:

In the next video below is Encinas' interview about the incident.  I was displeased by his words.  Although, he said he was sorry for the physical harm, I felt no remorse.  To me, he even appeared irritatingly cocky when he conveyed (the alleged feeler of other customers) that it is good that the cashier has met her match ("...nakahanap sya ng katapat").  I also got the impression that he seemed to have thought the incident would make the cashier realize the wrong things she did.  What the f___?

Imagine equating just a mouthful of words to physical abuse, injustice, and profanity.  Unbelievable!  The words "dismay", "disdain", and "despise" now have a whole new level!  Grrrrrrrr!!!  

(Notes: (1) all of the still photos are from the YouTube video of GMA 7 news.  Thank you!  (2) Apologies if I incorrectly got the spelling of the names of the cashier and the customer.  I just gleaned them from the actual news report.)

25 October 2012.
UPDATE:

Were you able to see the news tonight? According to the report, John Paul Encinas was invited by the Manila Police for a custodial investigation through the order of Manila Mayor Alfredo Lim.  Instead of making amends and a sincere public apology, he insisted that his actions were due to the humiliation he underwent from the lady cashier.  My goodness!  It's as if he was humiliated before the entire world. (Well, it's nothing compared to what he is now doing to himself.)

Be a man!

To me, he sounded like a person with a bruised ego, and responded with violence.  That's how I see it, plain and simple.  Again, I did not see any remorse. 

One of the commenters here said that he must have been deprived of proper guidance from his parents. His father in the news interview admitted the cruel actions of his son but justified them with yet another lame excuse.  "Tao lang!"  (He's just human.)

NO!  That's not being human at all!  Encinas' father further reasoned, "... kung yung aso nga natapakan, mangangagat.".  (Even a dog will bite, if you stepped on it.)  Now we know the logic behind John Paul Encinas' actions.  Can you imagine, citing a dog's impulse?... an animal's reaction to a stimulus?  Humans are not animals!  Thus, humans should not behave like animals.  What a pathetic excuse!  If it's not an excuse, it's a poor analogy.  Still, pathetic!

Even if you were provoked with words (where in this case, it is so hard to believe that) or even humiliated, a man should not do any of what he did to that poor woman!  (We all know what Encinas did to cashier Marjorie Reynaldo.)  Where do you think John Paul Encinas learned this?  I wonder…

Encinas seemed to be educated but his actions speak otherwise.  He should have elevated what he adjudged as improper behavior of the cashier to the manager of the canteen for a proper reprimand.  He could also walk away.  There are so many ways on how to respond to such a situation.  Instead what we saw is pure VIOLENCE and CRUEL DISREGARD for human rights.

He should have just shut his mouth and defended himself in the proper forum.  I am sorry, but the way he presented himself to the world with what he said on TV just enraged me more.  Grrr!